Terms & Conditions

1) Master Subscription Agreement

This MASTER SUBSCRIPTION AGREEMENT (the “Agreement”) is made by and between Jetsend ., (hereinafter, “Jetsend“), having its principal place of business at Maropost Inc, PO Box 93108 Headon PO, Burlington, Ontario, L7M 4A3 Canada and the undersigned (“You”) and describes the terms and conditions under which Jetsend will provide services to You.

THIS MASTER SUBSCRIPTION AGREEMENT CONSTITUTES A BINDING CONTRACT ON YOU AND GOVERNS USE OF AND ACCESS TO JETSEND SERVICES BY YOU, YOUR AGENTS AND END-USERS. CAPITALIZED TERMS HAVE THE DEFINITIONS SET FORTH HEREIN.

BY ACCEPTING THIS AGREEMENT BY (1) CLICKING A BOX INDICATING ACCEPTANCE, (2) EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, OR (3) USING FREE SERVICES, SUBSCRIBER AGREES TO THE TERMS OF THIS AGREEMENT. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “SUBSCRIBER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

Jetsend’s direct competitors are prohibited from accessing the Services, except with Jetsend’s prior written consent. In addition, the Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

Table of Contents:

1. Definitions
2. Use of the Services and Content
3. Confidentiality; Security and Privacy
4. Intellectual Property Rights
5. Third Party Services
6. Billing, Plan Modifications and Payments
7. Anti-Spam
8. Termination
9. Representations, Warranties and Disclaimers
10. Limitation of Liability
11. Indemnification
12. Assignment, Entire Agreement and Amendment
13. Severability
14. Notice
15. Governing Law
16. Survival

1. DEFINITIONS

When used in this Agreement with the initial letters capitalized, in addition to the terms defined elsewhere in this Agreement, the following terms have the following meanings:

Account: means any accounts, subaccounts or instances created by or on behalf of Subscriber or its Agents within the Services.

Affiliate: means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.

Agent: means an individual (including those of Your Affiliates) authorized to use a Service through Your Account as an agent and/or administrator as identified through a unique login.

Agreement: means this Master Subscription Agreement.

Applicable Data Protection Law: means the following data protection law(s): (i) where You (acting as data controller or data processor) are established in an European Economic Area (“EEA”) member state or where Your Agents or End-Users access the Services from a EEA member state the EU Regulation 2016/679 entitled “On the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)” and any applicable national laws made under it; and (ii) where You are established in Switzerland, the Swiss Federal Act of 19 June 1992 on Data Protection (as may be amended or superseded).

Associated Services: means products, services, features and functionality designed to be used in conjunction with the Services but are not included in the Service Plan to which You subscribe.

Confidential Information: means all information disclosed by You to Jetsend or by Jetsend to You which is in tangible form and labeled “confidential” (or with a similar legend) or is information, regardless of form, which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure, including, but not limited to, information relating to Jetsend’s security policies and procedures. For purposes of this Agreement, this Agreement as well as Service Data shall be deemed Confidential Information. Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the receiving Party at the time of disclosure by the disclosing Party; (b) was or is obtained by the receiving Party by a third party not known by the receiving Party to be under an obligation of confidentiality with respect to such information; (c) is or becomes generally available to the public other than by violation of this Agreement or another valid agreement between the Parties; or (d) was or is independently developed by the receiving Party without use of the disclosing Party’s Confidential Information.

Consulting Services: means consulting and professional services (including any training, success, deliverability or implementation services) provided by Jetsend or its authorized subcontractors as indicated on an Order Form or other written document such as a SOW.

Documentation: means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Services or describing Service Plans, as applicable, provided or made available by Jetsend to You in the applicable Jetsend help center(s); provided, however, that Documentation shall specifically exclude any “community moderated” forums as provided or accessible through such knowledge base(s).

End-User: means any person or entity other than Subscriber or Agents with whom Subscriber or its Agents interact with while using a Service.

Order Form: means any of Our generated service order forms executed or approved by You with respect to Your subscription to a Service, which may detail, among other things, the number of Agents authorized to use a Service under Your subscription to a Service and the Service Plan applicable to Your subscription to a Service.

Personal Data: means any information relating to an identified or identifiable natural person where an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.

Personnel: means employees and/or non-employee service providers and contractors of the Jetsend engaged by the Jetsend in connection with performance hereunder.
Processing/To Process/Processed: means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

Service(s): means the products and services that are ordered by You online through a link or via an Order Form referencing this Agreement, whether on a trial or paid basis, and made available online by Us, via the applicable subscriber login link and other web pages designated by Us, including, individually and collectively, the applicable Software, updates, API, Documentation, and all applicable Associated Services that You have purchased or deployed or to which You have subscribed (“Deployed Associated Services”) that are provided under this Agreement. “Services” exclude (i) Third Party Services as that term is defined in this Agreement; and (ii) any Additional Features or Associated Services that are not provided under this Agreement or Your Service Plan. From time to time the names and descriptions of the Services or any individual Service may be changed. To the extent Subscriber is given access to such Service as so described by virtue of a prior Order Form or other prior acceptance of this Agreement, this Agreement shall be deemed to apply to such Service as newly named or described.

Service Data: means electronic data, text, messages, communications or other materials submitted to and stored within a Service by You, Agents and End-Users in connection with Your use of such Service, which may include, without limitation, Personal Data.

Service Plan(s): means the packaged service plan(s) and the functionality and services associated therewith (as detailed on the Site applicable to the Service) for the Services to which You subscribe.

Site: means a website operated by the Jetsend, including www.Jetsend.com, app.Jetsend.com ,as well as all other websites that the Jetsend operates.

Software: means software provided by Jetsend (either by download or access through the Internet) that allows Agents (of accounts or subaccounts) or End-Users to use any functionality in connection with the applicable Service.

Subscription Term: means the period during which You have agreed to subscribe to a Service with respect to any individual Agent.

Third Party Services: means third party products, applications, services, software, networks, systems, directories, websites, databases and information which a Service links to, or which You may connect to or enable in conjunction with a Service, including, without limitation, Third Party Services which may be integrated directly into Your Account by You or at Your direction.

“We,” “Us” or “Our”: means Jetsend as defined below.

Jetsend: means Jetsend Marketing Cloud Inc., or any of its successors or assignees.

“You” and “Your” means the Customer and “the Customer’s”), respectively.

2. USE OF SERVICES AND CONTENT

2.1 Subscriptions. Unless otherwise provided in the applicable Order Form or Documentation, (a) Purchased Services and access to Content are purchased as subscriptions for the term stated in the applicable Order Form or in the applicable online purchasing portal, (b) subscriptions for Purchased Services may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscriptions are added, and (c) any added subscriptions will terminate on the same date as the underlying subscriptions. You agree that Your purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Jetsend regarding future functionality or features.

2.2 Customer Responsibilities. You represent and warrant that You are at least 18 years of age or, as applicable, the age of majority in the state or province in which You reside, and that You possess the legal right and ability to enter into this Agreement. If You are registering on behalf of a corporation, You warrant that You have the authority to bind the corporation. You agree to be financially responsible for Your use of the Services (as well as for use of Your account by others, including minors living with You) and to comply with Your responsibilities and obligations as stated in this Agreement. You must (a) obtain and pay for all equipment and third-party services (e.g., telephone and computer equipment) required for You to access and use the Services; (b) maintain the security of Your password, PIN number and other confidential information relating to Your account and; (c) be responsible for all charges resulting from use of Your account, including unauthorized use prior to Your notifying Jetsend of such use and taking steps to prevent its further occurrence. Images hosted by Jetsend on Jetsend controlled servers may only be used in connection with the Services and for no other purpose whatsoever. To the extent You use images provided by Jetsend, Jetsend hereby grants to You a limited, non-exclusive, non-transferable sublicense to use the images in an unaltered state solely in connection with Your use of the Services.

2.3 Unlawful of Prohibited Use. As a condition of Your use of the Services, You will not use the Services for any purpose that is unlawful or prohibited by these Terms and any notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Jetsend server, or the network(s) connected to any Jetsend server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any Jetsend server or to any of the Services, through hacking, password mining or any other means. You will not use or register the name Jetsend or any other trade name or trade mark of Jetsend without express, prior permission, and You will not obstruct the identification procedures used by Jetsend in the Services. You represent that the information submitted for transmission via the Jetsend network for the Services is for lawful purposes only and that the transmission of emails or files is not in violation of any federal, state or provincial laws including, but not limited to, encouraging conduct that would constitute a criminal offense, infringe third party rights, give rise to civil liability or otherwise violate any local, provincial, state, national or other law. You may not use the Services to upload, post, reproduce or distribute, in any way, any information, software or other material protected by copyright or any other intellectual property right without first obtaining the permission of the copyright holder. You agree to comply with all applicable laws, regulations, or conventions including those related to email marketing, anti-spam, anti-phishing, data privacy, international communications, and export of technical or personal data. You are fully responsible for the content of Your transmissions through the Services and agree and acknowledge that You are the creator of all content, and that Jetsend is not the author or publisher of any content and Jetsend does not rent or sell lists of any kind. Jetsend simply acts as a passive conduit for You to send and receive information of Your own choosing In accordance with its Prohibited Use Policy Jetsend prohibits the use of the Services or web sites by any person or entity that, encourages, promotes, provides, sells or offers to sell products or content relating to illegal or fraudulent activities (or services related to the same): including, but not limited to, illegal drugs; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons; material that exploits children, encourages violence, spam, obscenity/sexually explicit, and similar activities. This is not an exhaustive list, and Jetsend, in its sole discretion, may determine whether Your use is prohibited and its determination shall be final, binding and conclusive for all purposes under this Agreement. Jetsend will terminate Your use of its Services if Jetsend determines such prohibited content or use is in violation of this Agreement. Any information stored on the Jetsend servers that is deemed to be unlawful or in contravention of this Agreement or legal and regulatory requirements may be deleted at any time by Jetsend without notice. Jetsend reserves the right to remove any image which contravenes this Agreement without notice to You.

2.4 Removal of Content and Non-Jetsend Applications. If You receive notice that Content or a Non-Jetsend Application must be removed, modified and/or disabled to avoid violating applicable law, third-party rights, or the Acceptable Use and External Facing Services Policy, You will promptly do so. If You do not take required action in accordance with the above, or if in Jetsend’s judgment continued violation is likely to reoccur, Jetsend may disable the applicable Content, Service and/or Non-Jetsend Application. If requested by Jetsend, You shall confirm such deletion and discontinuance of use in writing and Jetsend shall be authorized to provide a copy of such confirmation to any such third party claimant or governmental authority, as applicable. In addition, if Jetsend is required by any third-party rights holder to remove Content, or receives information that Content provided to You may violate applicable law or third-party rights, Jetsend may discontinue Your access to Content through the Services.

3. CONFIDENTIALITY; SECURITY AND PRIVACY

3.1 Subject to the express permissions of this Agreement, each Party will protect each other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each protects its own Confidential Information, but with no less than reasonable care. Except as otherwise expressly permitted pursuant to this Agreement, each Party may use each other’s Confidential Information solely to exercise its respective rights and perform its respective obligations under this Agreement and shall disclose such Confidential Information (a) solely to the employees and/or non-employee service providers and contractors who have a need to know such Confidential Information and who are bound by terms of confidentiality intended to prevent the misuse of such Confidential Information; (b) as necessary to comply with an order or subpoena of any administrative agency or court of competent jurisdiction; or (c) as reasonably necessary to comply with any applicable law or regulation. The provisions of this Section 3.1 shall supersede any non-disclosure agreement by and between the Parties and such agreement shall have no further force or effect with respect to the exchange of Confidential Information after the acceptance of this Agreement. To be clear, any exchange of Confidential Information prior to the acceptance of this Agreement shall continue to be governed by such non-disclosure agreement.

3.2 Jetsend will maintain reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Service Data, as described in the Agreement,

3.3 To the extent Service Data constitutes Personal Data, You and the Jetsend hereby agree that You shall be deemed to be the data controller and the relevant entity in the Jetsend Party shall be deemed to be the data processor as those terms are understood under the Applicable Data Protection Law. Unless otherwise specifically agreed to by Jetsend, Service Data may be hosted by Jetsend or their respective authorized third-party service providers in Canada, the EEA or other locations around the world. In providing the Services, Jetsend will engage entities within the Jetsend and other authorized service providers, to Process Service Data, including and without limitation, any associated Personal Data pursuant to this Agreement within the EEA, Canada and in other countries and territories.

3.4 As between the Parties, all Service Data Processed under the terms of this Agreement shall remain the property of Subscriber. Under no circumstances will We act, or be deemed to act, as a “controller” (or equivalent concept) of the Service Data Processed within the Service under any Applicable Data Protection Law.

3.5 You accept and agree to Jetsend’s Privacy Policy located at http://uat-web.jetsend.com/privacy-policy/. You acknowledge and agree that such Privacy Policy is hereby incorporated into this Agreement and You hereby accept Jetsend’s Privacy Policy and any amendments thereto made by Jetsend from time to time.

4. INTELLECTUAL PROPERTY RIGHTS

Each Party shall retain all rights, title and interest in and to all its respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights (collectively, “Intellectual Property Rights”). The rights granted to You, your Agents and End-Users to use the Service(s) under this Agreement do not convey any additional rights in the Service(s) or in any Intellectual Property Rights associated therewith. Subject only to limited rights to access and use the Service(s) as expressly stated herein, all rights, title and interest in and to the Services and all hardware, Software and other components of or used to provide the Services, including all related Intellectual Property Rights, will remain with Jetsend and belong exclusively to Jetsend. Jetsend shall have a fully paid-up, royalty-free, worldwide, transferable, sub-licensable (through multiple layers), assignable, irrevocable and perpetual license to implement, use, modify, commercially exploit, and/or incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback We receive from You, Agents, End-Users, or other third parties acting on Your behalf. Jetsend, and its other product and service names and logos used or displayed in or on the Services are registered or unregistered trademarks of one or more members of Jetsend (collectively, “Marks”), and You may only use applicable Marks in a manner permitted by Our Trademark Usage Guidelines to identify You as a Subscriber; provided You do not attempt, now or in the future, to claim any rights in the Marks, degrade the distinctiveness of the Marks, or use the Marks to disparage or misrepresent Us, Our services or products.

5. THIRD PARTY SERVICES

5.1 You must (a) obtain and pay for all equipment and third-party services (e.g., telephone and computer equipment) required for You to access and use the Services; (b) maintain the security of Your password, PIN number and other confidential information relating to Your account and; (c) be responsible for all charges resulting from use of Your account, including unauthorized use prior to Your notifying Jetsend of such use and taking steps to prevent its further occurrence.

6. BILLING, PLAN MODIFICATIONS AND PAYMENTS

6.1 You agree to pay all charges for Your use of the Services according to the payment plan applicable to Your Services, and in effect for Your country of residence. Jetsend reserves the right to change prices or institute new charges for access to or use of Jetsend Services, unless You have a signed Written Agreement with Jetsend, in which case such changes shall take effect at the end of your then current Term. All changes will be posted by Jetsend on the Jetsend Web sites, and You are responsible for regularly reviewing such pricing information to obtain timely notice of such changes. Continued use of the Services or non-termination of Your Jetsend account after changes are posted constitutes Your acceptance of the prices as modified by the posted changes.

6.2 Charges for Services may include activation, recurring subscription, usage fees, and overage fees. Your activation and recurring subscription fees are payable in advance on the first of each month and are COMPLETELY NON-REFUNDABLE. Usage charges are charged as and when such charges are incurred or by accumulating such charges (in the sole discretion of Jetsend) in accordance with the usage rates applicable to each of the Services You use.

6.3 Your payment plan may include a monthly or annual allowance of free emails, or contacts. In the event that You have exceeded Your rate plan’s allotted allowance You will be automatically charged overage fees for each email or contact in excess of Your monthly allowance at a rate outlined by your selected plan. Annual plans will be billed on the first day of each month for the overage fees of the previous month. Monthly plans will be billed automatically once overages reach 20% above of allotted usage, and every 20% interval after that. Unused allowances are not transferrable from month to month.

6.4 Annual Jetsend subscriptions will require a payment of Your Jetsend account balance in full, in advance charged immediately. Month-to-month Jetsend subscriptions will be charged on the first of each month, in addition to any outstanding overage and usage fees from the previous month. Should the first installment of the monthly plan occur after the first of the month, a prorated amount will be charged until the next billing cycle, starting on the first day of the consecutive month. If You have a qualified business account, payments must be made by the credit card designated by You for Jetsend use and transactions. If Your Jetsend account is a qualified business account and is approved by Jetsend for corporate billing, charges will be accumulated, identified by Customer identification number and invoiced on a monthly basis. Where there are overage charges on your account, associated with use of the Services in excess of your contracted usage or otherwise, Jetsend shall bill for such overages monthly in arrears, on the first of each month and payment shall be due within fifteen (15) days of receipt of the invoice in respect of such overages.

6.5 If You subscribed for Services pursuant to a special offer granting You a trial period, Your activation fee and an initial monthly Services fee will BE PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT. Meaning, the amounts pre-authorized will not be considered available credit or debit funds in such account. It will be immediately charged to Your credit or debit card, without further authorization from You, upon the expiration of such free trial period, unless You provide prior notice (in accordance with Jetsend verification procedures, as may be established by Jetsend from time to time in its sole discretion) that You have terminated this authorization. Such notice will not affect charges submitted before Jetsend reasonably could act on Your notice.

6.6 Unless otherwise agreed to with Jetsend, a failure to pay the charges is a material breach of this Agreement and grounds for termination by Jetsend. If the payment method for Your Jetsend account is by credit card and payment is not received by Jetsend from the card issuer or its agents, You agree to pay all amounts due upon demand by Jetsend. Each time You use the Services, allow or cause the Services to be used, You agree and reaffirm that Jetsend is authorized to charge Your designated card. Your card issuer’s agreement governs Your use of Your designated card in connection with Jetsend, and You must refer to such agreement (not this Agreement) with respect to Your rights and liabilities as a cardholder.

6.7 You agree that Jetsend may (at its option) accumulate charges incurred during Your billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that Jetsend may delay obtaining authorization from Your card issuer until submission of the accumulated charge(s). This means that accumulated charges may appear on the statement You receive from Your card issuer.

6.8 You agree that Jetsend may submit charges for Your usage fees, overage fees and recurring subscription fee each month or year, without further authorization from You, until You provide prior notice (in accordance with Jetsend’ verification procedures, as may be established by Jetsend from time to time in its sole discretion) that You have terminated this authorization or wish to change Your designated card. Such notice will not affect charges submitted before Jetsend reasonably could act on Your notice. If You have any questions regarding any charges that have been applied to Your account, You must contact Jetsend’ Customer Support within 30 days of the charge date. Failure to use Your account will not be deemed a basis for refusing to pay any charges submitted by Jetsend in accordance with this Agreement.

6.9 All charges will be exclusive of value added (“VAT”), sales or other taxes, except as required by law. Canadian residents will be charged H.S.T as applicable. If You reside outside of Canada, the place of residency will be deemed not to be Canada unless Jetsend is notified otherwise. If Your residency status changes, You should notify Jetsend and be required to provide a mailing address and proof of residency. Non-Canadian residents will be deemed not to have registered for H.S.T unless Jetsend is notified otherwise.

To ensure that the Fees shall not be subject to GST/HST in Canada, the person completing this subscription agreement, an authorized representative of the subscriber, certifies that the subscriber is not resident in Canada for the purposes of the Excise Tax Act (Canada). The subscriber, or person acting for and on behalf of the subscriber in completing this subscription, has personal knowledge of such matters and is authorized to act on behalf of the subscriber. Where applicable, the undersigned agrees to advise Jetsend of any change to the residence status of the subscriber for the purposes of the Excise Tax Act (Canada).

6.10 Where You fail to make payments under this Agreement when due, We reserve the right to suspend and terminate any Jetsend account activity until outstanding balances are paid.

6.11 Payments processed using our Commerce solution will be subject to a 0.5% fee per transaction (based on transaction value).

7. ANTI-SPAM

7.1 Jetsend is committed to permission-based email marketing. This commitment is consistent with our goal of helping our clients become better marketers and ensure the best deliverability and highest reputation. To apply this, we extend beyond the minimum legal requires of the CAN-SPAM Act of 2003 and require our clients and our clients’ customers to adhere to our Anti-Spam Policy, which is incorporated into and forms part of this Agreement. You hereby agrees to abide by such Anti-Spam Policy and any amendments thereto made by Jetsend from time to time.

7.2 Without limiting the generality of any other provision of this Agreement and, in particular, without limiting the generality of any term of the Terms of Use, Jetsend’s Privacy Policy, or Jetsend’s Anti-Spam Policy, the parties agree as follows:

(a) You acknowledge and agree that nothing in this Agreement grants You any rights to the Services, or any related trademarks, copyrights, trade secrets or patents. You shall have no rights to the Services except as set forth herein. All information and data concerning the Services is the intellectual property and confidential information of Jetsend; and

(b) You shall not violate any applicable laws or regulations, including without limitation, any privacy or anti-spam laws in connection with its use of the Services under this Agreement. You shall be liable to indemnify and hold Jetsend harmless for any loss, claims, damages, or penalties Jetsend suffers as a result of any such breach or violation on the part of You or any of the Your representatives. This indemnity shall survive the termination of this Agreement.

7.3 You agree and acknowledge that Jetsend reserves the right to suspend or terminate Your use of the Services in the event of a violation of the Agreement, including without limitation, the Terms of Use, Jetsend’s Anti-Spam Policy or the Privacy Policy. You agree that the Services are used only in compliance with: (a) all anti-Spam laws and regulations; and (b) Jetsend’s threshold of acceptable SPAM complaints at 0.2% overall and 0.1% from any ISP or as otherwise determined by Jetsend from time to time.

8. TERMINATION

8.1 Either Party may elect to terminate Your Account and subscription to a Service as of the end of Your then current Subscription Term by providing notice, in accordance with this Agreement, no less than thirty (30) days prior to the end of such Subscription Term. Unless Your Account and subscription to a Service is so terminated, Your subscription will renew automatically for an additional Subscription Term of one month or year. Unless otherwise provided for in an Order Form, the Subscription Charges applicable to Your subscription to a Service for any such subsequent Subscription Term shall be Our standard Subscription Charges for the Service Plan and Deployed Associated Services to which You have subscribed, as applicable, as of the time such subsequent Subscription Term commences. We need to include language on how a customer can terminate a plan (in app or contacting customer service)

8.2 Except for Your termination rights under Section 8.5, no refunds or credits for Subscription Charges or other fees or payments will be provided to You if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then effective Subscription Term.

8.3 Except for Your termination under Section 8.5, if You terminate Your subscription to a Service or cancel Your Account prior to the end of Your then effective Subscription Term, or We effect such termination or cancellation pursuant to Sections 8.4 and 8.5, in addition to other amounts You may owe Jetsend, You must immediately pay any then unpaid Subscription Charges associated with the remainder of such Subscription Term. This amount will not be payable by You in the event You terminate Your subscription to a Service or cancel Your Account as a result of a material breach of this Agreement by Jetsend, provided that You provide advance notice of such breach to Jetsend and afford Jetsend no less than thirty (30) days to reasonably cure such breach as provided for in Section 8.5 herein.

8.4 We reserve the right to restrict functionality, suspend or terminate the Services (or any part thereof), Your Account or Your and/or Agents’ or End-Users’ rights to access and use the Services, and remove, disable and quarantine any Service Data if We believe that You, Agents or End-Users have violated this Agreement. Jetsend’s Terms & Conditions, found at http://uat-web.jetsend.com/terms-conditions/, are incorporated into this Agreement by reference, and any violation of the Terms & Conditions shall be deemed to be a material violation of this Agreement. Jetsend’s rights upon termination of this Agreement includes the removal or disablement of Service Data. Unless legally prohibited from doing so, We will use commercially reasonable efforts to contact You directly via email to notify You when taking any of the foregoing actions. We shall not be liable to You, your Agents, End-Users or any other third party for any such modification, suspension or discontinuation of Your rights to access and use the Services. Any suspected fraudulent, abusive, or illegal activity by You, your Agents or End-Users may be referred to law enforcement authorities at Our sole discretion.

8.5 A Party may terminate this Agreement, and Jetsend may, at its discretion, suspend Your access to the Services (without the Term tolling) for cause (a) upon written notice to the other Party of a material breach if such breach remains uncured at the expiration of thirty (30) days from the date of the breaching Party’s receipt of such notice; or (b) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. If this Agreement is terminated by You in accordance with this section, We will, to the extent permitted by applicable law, refund You any prepaid fees covering the remainder of the Subscription Term after the effective date of termination. If this Agreement is terminated by Us in accordance with this section, You will pay any unpaid fees covering the remainder of the Subscription Term pursuant to all applicable Order Forms. In no event will termination relieve You of Your obligation to pay any fees payable to Us for the period prior to the effective date of termination.

8.6 Upon request by You made within thirty (30) days after the effective date of termination or expiration of this Agreement, We will make Service Data available to You for export or download as provided in the Documentation. After such 30-day period, We will have no obligation to maintain or provide any Service Data, and, as provided in the Documentation, will delete or destroy all copies of Service Data in Our possession or control in accordance with Our Data Deletion Policy, unless prohibited by law.

9. REPRESENTATIONS, WARRANTIES AND DISCLAIMERS

9.1 Each Party represents that it has validly entered into this Agreement and has the legal power to do so. You represent and warrant that You are at least 18 years of age or, as applicable, the age of majority in the state or province in which You reside, and that You possess the legal right and ability to enter into this Agreement. If You are registering on behalf of a corporation, You warrant that You have the authority to bind the corporation. You agree to be financially responsible for Your use of the Services (as well as for use of Your account by others, including minors living with You) and to comply with Your responsibilities and obligations as stated in this Agreement.

9.2 We warrant that during an applicable Subscription Term (a) this Agreement and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Service Data; and (b) the Services will perform materially in accordance with the applicable Documentation. For any breach of a warranty above, Your exclusive remedies are those described in Section 8.5 herein.

9.3 EXCEPT AS SPECIFICALLY SET FORTH IN SECTION 9.2, THE SITES AND THE SERVICES, INCLUDING ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE, AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM US OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

9.4 You acknowledge a duty of non-disparagement during and following the term of Your agreement with Jetsend. For the purposes of this section, “disparagement” shall mean any negative statement, not demonstrably truthful, about Jetsend made in a public forum, including, without limitation, internet message boards, twitter, facebook, and in public physical interactions. For clarity, technically true statements that are misleading in a manner that places Jetsend in a disproportionately negative light shall be considered disparagement hereunder. Where this duty is breached, You shall be liable, as liquidated damages, and not as a penalty, for three months base subscription fees for an average subscription to the Jetsend application during the preceding 12 month period for each instance of a disparaging publication or statement, representing Jetsend’s reasonable expectation of lost profit due to such public disparagement.

10. LIMITATION OF LIABILITY

10.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL EITHER PARTY TO THIS AGREEMENT, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS BE LIABLE TO THE OTHER PARTY OR ANY AFFILIATE FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, (BEING DATA LOST IN THE COURSE OF TRANSMISSION VIA YOUR SYSTEMS OR OVER THE INTERNET THROUGH NO FAULT OF JETSEND), BUSINESS INTERRUPTION, LOSS OF GOODWILL, COSTS OF COVER OR REPLACEMENT, OR FOR ANY TYPE OF INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGES, OR ANY OTHER INDIRECT LOSS OR DAMAGES INCURRED BY THE OTHER PARTY OR ANY AFFILIATE IN CONNECTION WITH THIS AGREEMENT, THE SERVICES OR CONSULTING SERVICES, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.

10.2 NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, JETSEND AGGREGATE LIABILITY TO YOU, ANY AFFILIATE, OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT, THE SERVICES OR CONSULTING SERVICES, SHALL IN NO EVENT EXCEED THE SUBSCRIPTION CHARGES AND/OR CONSULTING FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. YOU ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION 10.2 IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES AND LIMIT POTENTIAL LIABILITY GIVEN THE SUBSCRIPTION CHARGES AND CONSULTING FEES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF WE WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. WE HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE YOU WITH THE RIGHTS TO ACCESS AND USE THE SERVICES AND/OR CONSULTING SERVICES PROVIDED FOR IN THIS AGREEMENT. THE LIMITATION OF LIABILITY PROVIDED FOR HEREIN WILL APPLY IN AGGREGATE TO SUBSCRIBER AND ITS AFFILIATES AND SHALL NOT BE CUMULATIVE.

10.3 Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages or personal injury or death, which means that some of the above limitations may not apply to You. IN THESE JURISDICTIONS, THE JETSEND LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

10.4 Any claims or damages that You may have against Jetsend shall only be enforceable against Jetsend and not any other entity or its officers, directors, representatives or agents.

11. INDEMNIFICATION

11.1 You will indemnify and hold Jetsend harmless against any claim (i) arising from or related to use of a Service by You, Agents or End-Users in breach of this Agreement; or (ii) alleging that the Intellectual Property Rights of a third party have been violated; provided (a) We promptly notify You of the threat or notice of such claim; (b) You will have the sole and exclusive control and authority to select defense attorneys, and defend and/or settle any such claim (however, You shall not settle or compromise any claim that results in liability or admission of any liability by Us without Our prior written consent); and (c) We fully cooperate with You in connection therewith.

12. ASSIGNMENT, ENTIRE AGREEMENT AND AMENDMENT

12.1 You may not, directly or indirectly, by operation of law or otherwise, assign all or any part of this Agreement or Your rights under this Agreement or delegate performance of Your duties under this Agreement without Our prior consent, which consent will not be unreasonably withheld. For clarity, our Services to be provided to You only, and are not to be utilized, directly or indirectly, by any of Your affiliates, parents or subsidiaries, or resold, distributed or offered as a service to any third-parties, and any conduct in this manner shall be a material violation of this Agreement, giving rise to the sanctions contemplated in Section 8 hereof and any other rights that Jetsend may have at law. We may, without Your consent, assign this Agreement to any member of Jetsend or in connection with any merger or change of control of Jetsend or the sale of all or substantially all of Our assets provided that any such successor agrees to fulfill its obligations pursuant to this Agreement. Subject to the foregoing restrictions, this Agreement will be fully binding upon, inure to the benefit of and be enforceable by the Parties and their respective successors and assigns.

12.2 This Agreement constitutes the entire agreement, and supersede any and all prior agreements between You and Jetsend with regard to the subject matter hereof. This Agreement shall apply in lieu of the terms or conditions in any purchase order or other order documentation You or any Entity which You represent provides (all such terms or conditions being null and void), and, except as expressly stated herein, there are no other agreements, representations, warranties, or commitments which may be relied upon by either Party with respect to the subject matter hereof. There are no oral promises, conditions, representations, understandings, interpretations, or terms of any kind between the Parties, except as may otherwise be expressly provided herein.

12.3 We may amend this Agreement from time to time, in which case the new Agreement will supersede prior versions. We will notify You not less than ten (10) days prior to the effective date of any such amendment and Your continued use of the Services following the effective date of any such amendment may be relied upon by Jetsend as Your consent to any such amendment. Our failure to enforce at any time any provision of this Agreement does not constitute a waiver of that provision or of any other provision of this Agreement.

13. SEVERABILITY

13.1 If any provision in this Agreement is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

14. NOTICE

14.1 Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices to You will be addressed to the relevant billing contact designated by You. All other notices to You will be addressed to the relevant Services system administrator designated by You. All notices provided by Jetsend to You under this Agreement may be delivered to Jetsend at Maropost Inc, PO Box 93108 Headon PO, Burlington, Ontario, L7M 4A3.

14.2 You agree that Jetsend shall have the right to distribute a press release announcing this subscription, to display Your logo on the Jetsend web site(s) and, once results are delivered, create a case study.

15. GOVERNING LAW

15.1 You agree that these Terms shall be governed by and construed in accordance with the laws of the Province of Ontario (except its choice of law rules), and You hereby consent and attorn to the jurisdiction of such province and agree that all disputes shall be tried in the city of Toronto, Ontario. You expressly waive any right, and agree not to have any dispute under the Terms tried or otherwise determined by a jury, except where required by law.

16. SURVIVAL

16.1 Any exclusion or limitation of Jetsend’s liability specified in this Agreement shall survive the expiration or termination of this Agreement for any reason.

2) Scope of agreement

The Services (as defined below) that Jetsend Inc. provides to you are subject to the following terms of use (Terms). Jetsend may automatically amend this Agreement at any time by (a) posting a revised Customer Agreement on the Jetsend Websites, and/or (b) sending information regarding the amendment to the email address you provide to Jetsend.

You are responsible for regularly reviewing the Jetsend websites to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing to use the services after such amendments have been posted or information regarding such amendments has been sent to you.

Otherwise, this Agreement may not be amended except in writing signed by both you and Jetsend.

The most current version of the Terms can be reviewed by clicking on the “Terms and Conditions” hypertext link located at the bottom of our Web pages.

You may also have a signed written agreement which is expressly incorporated herein (Written Agreement), and which in conjunction with the Terms and policies referred to herein, comprise the entire Agreement between Jetsend and you. The Written Agreement may contain different or additional terms, which supersede Terms in this document, and may refer to earlier versions of these Terms.

3) Description of services

Through its network of Web properties, Jetsend provides you with access to email, email marketing and messaging services (Services). The Services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to these Terms.

4) No resale of services

Your right to use the Services is personal to you and you agree not to resell the use of the Services.

5) Privacy and protection of personal information

See the Privacy Statement for disclosures relating to the collection and use of your personal information.

6) Data protection and storage of messages

While your account is active, for up to 12 months, Jetsend will store messages sent and received through your Jetsend account. This will be measured from the date of receipt of such messages and includes all campaign response data including opens, clicks, and bounces. Other data elements including Contact lists, Email Content, Product/Revenue, SMS Campaigns, Mobile App Messaging Campaigns, etc. are maintained while the account is in good standing. Jetsend shall maintain administrative, technical and physical safeguards to protect the security, confidentiality and integrity of Customer information in its possession. Customer acknowledges that Jetsend may change its practices and limitations concerning storage of messages, at any time, and that notification of any such changes will be posted on Jetsend’ Web sites. Customer further agrees that this feature is provided as a convenience to Customer only and Jetsend and its parent(s), partner(s), subsidiary(ies), and affiliate(s) (“Affiliates”) have no responsibility or liability whatsoever for the deletion, loss, disclosure of, or failure to store, any messages and/or other communications maintained or transmitted by the Services.

7) Charges

You agree to pay all charges for your use of the Services according to the payment plan applicable to your Services, and in effect for your country of residence. Jetsend reserves the right to change prices or institute new charges for access to or use of Jetsend Services, unless you have a signed Written Agreement with Jetsend. All changes will be posted by Jetsend on the Jetsend Web sites, and you are responsible for regularly reviewing such pricing information to obtain timely notice of such changes. Continued use of the Services or non-termination of your Jetsend account after changes are posted constitutes your acceptance of the prices as modified by the posted changes.

Charges for Services may include activation, recurring subscription, usage fees, and overage fees. Your activation and recurring subscription fees are payable in advance and are COMPLETELY NONREFUNDABLE. Usage charges are charged as and when such charges are incurred or by accumulating such charges (in the sole discretion of Jetsend) in accordance with the usage rates applicable to each of the Services you use.

Your payment plan may include a monthly allowance of free emails, or contacts. In the event that you have exceeded your rate plan’s allotted allowance you will be automatically charged usage fees or overage fees for each email or contact in excess of your monthly allowance. Unused allowances are not transferrable from month to month.

Payment of your Jetsend account balance is due monthly and, unless you have a qualified business account, must be made by the credit card designated by you for Jetsend use and transactions. If your Jetsend account is a qualified business account and is approved by Jetsend for corporate billing, charges will be accumulated, identified by Customer identification number and invoiced on a monthly basis.

If you subscribed for Services pursuant to a special offer granting you a free trial period, your activation fee and an initial monthly Services fee will BE PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT. Meaning, the amounts pre-authorized will not be considered available credit or debit funds in such account. It will be immediately charged to your credit or debit card, without further authorization from you, upon the expiration of such free trial period, unless you provide prior notice (in accordance with Jetsend verification procedures, as may be established by Jetsend from time to time in its sole discretion) that you have terminated this authorization. Such notice will not affect charges submitted before Jetsend reasonably could act on your notice.

Charges are to be paid on a monthly basis in the currency in which billed. A failure to pay the charges is a material breach of this Agreement and grounds for termination by Jetsend. If the payment method for your Jetsend account is by credit card and payment is not received by Jetsend from the card issuer or its agents, you agree to pay all amounts due upon demand by Jetsend. Each time you use the Services, allow or cause the Services to be used, you agree and reaffirm that Jetsend is authorized to charge your designated card. Your card issuer’s agreement governs your use of your designated card in connection with Jetsend, and you must refer to such agreement (not this Agreement) with respect to your rights and liabilities as a cardholder. You agree that Jetsend may (at its option) accumulate charges incurred during your monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that Jetsend may delay obtaining authorization from your card issuer until submission of the accumulated charge(s). This means that accumulated charges may appear on the statement you receive from your card issuer.

You agree that Jetsend may submit charges for your usage fees and recurring subscription fee each month or year, without further authorization from you, until you provide prior notice (in accordance with Jetsend’ verification procedures, as may be established by Jetsend from time to time in its sole discretion) that you have terminated this authorization or wish to change your designated card. Such notice will not affect charges submitted before Jetsend reasonably could act on your notice. If you have any questions regarding any charges that have been applied to your account, you must contact Jetsend’ Customer Support within 30 days of the charge date. Failure to use your account will not be deemed a basis for refusing to pay any charges submitted by Jetsend in accordance with this Agreement.

All charges will be exclusive of value added (“VAT”), sales or other taxes, except as required by law. Canadian residents will be charged G.S.T. and P.S.T. as applicable. If the Customer resides outside of Canada, the place of residency will be deemed not to be Canada unless Jetsend is notified otherwise. If your residency status changes, you should notify Jetsend and be required to provide a mailing address and proof of residency. Non-Canadian residents will be deemed not to have registered for G.S.T unless Jetsend is notified otherwise.

Payments processed using our Commerce solution will be subject to a 0.5% fee per transaction (based on transaction value).

8) For Jetsend email these terms apply

If you subscribed to a Contact Based Subscription Plan (“Contact Plan”) the subscription fees are based on the highest number of subscribers or contacts in your account at any time. While your fees may increase as your contact list grows, the fees will not be reduced as the numbers of contacts diminish unless you contact Jetsend Customer Support. For the purposes of this Agreement, each unique email address will count as one subscriber or contact. In addition, if you have more than 50,000 contacts in your account, or if you send more than 50,000 emails per month, you may be required to move to a Volume Subscription Plan.

Repeated uploading and removing of unique email addresses in an attempt to circumvent Jetsend’ Fee Schedule and billing procedures is prohibited.

If you purchased a “Pay as you Go” plan you will be charged for emails on a monthly basis on the first day of each month. “Pay as you Go” plans must be used within 12 months of purchase. Any balance remaining after 12 months is NON-REFUNDABLE.

9) Member account, password, and security

If any of the Services requires you to open an account, you must complete the sign-up process by providing us with current, complete and accurate information as prompted by the applicable registration form. You agree to notify Jetsend promptly of any changes to this information as required to keep it current, complete and accurate. You also will choose a password. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur by all users associated with your account.

You agree to notify Jetsend immediately of any unauthorized use of your account or any other breach of security. Jetsend will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Jetsend or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.

10) Use of services/Customer responsibilities

You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. If you are registering on behalf of a corporation, you warrant that you have the authority to bind the corporation. You agree to be financially responsible for your use of the Services (as well as for use of your account by others, including minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.

You must (a) obtain and pay for all equipment and third-party services (e.g., telephone and computer equipment) required for you to access and use the Services; (b) maintain the security of your password, PIN number and other confidential information relating to your account and; (c) be responsible for all charges resulting from use of your account, including unauthorized use prior to your notifying Jetsend of such use and taking steps to prevent its further occurrence.

Images hosted by Jetsend on Jetsend controlled servers may only be used in connection with the Services and for no other purpose whatsoever. To the extent you use images provided by Jetsend, Jetsend hereby grants to you a limited, non-exclusive, non-transferable sublicense to use the images in an unaltered state solely in connection with your use of the Services.

11) No unlawful or prohibited use

As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these Terms and any notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Jetsend server, or the network(s) connected to any Jetsend server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any Jetsend server or to any of the Services, through hacking, password mining or any other means. You will not use or register the name Jetsend or any other trade name or trade mark of Jetsend without express, prior permission, and you will not obstruct the identification procedures used by Jetsend in the Services.

You represent that the information submitted for transmission via the Jetsend network for the Services is for lawful purposes only and that the transmission of emails or files is not in violation of any federal, state or provincial laws including, but not limited to, encouraging conduct that would constitute a criminal offense, infringe third party rights, give rise to civil liability or otherwise violate any local, provincial, state, national or other law. You may not use the Services to upload, post, reproduce or distribute, in any way, any information, software or other material protected by copyright or any other intellectual property right without first obtaining the permission of the copyright holder. You agree to comply with all applicable laws, regulations, or conventions including those related to email marketing, anti-spam, anti-phishing, data privacy, international communications, and export of technical or personal data.

You are fully responsible for the content of your transmissions through the Services and agree and acknowledge that you are the creator of all content, and that Jetsend is not the author or publisher of any content and Jetsend does not rent or sell lists of any kind. Jetsend simply acts as a passive conduit for you to send and receive information of your own choosing

In accordance with its Prohibited Use Policy Jetsend prohibits the use of the Services or web sites by any person or entity that, encourages, promotes, provides, sells or offers to sell products or content relating to illegal or fraudulent activities (or services related to the same): including, but not limited to, illegal drugs; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons; material that exploits children, encourages violence, spam, obscenity/sexually explicit, and similar activities. This is not an exhaustive list, and Jetsend, in its sole discretion, may determine whether your use is prohibited and its determination shall be final, binding and conclusive for all purposes under this Agreement. Jetsend will terminate your use of its Services if Jetsend determines such prohibited content or use is in violation of this Agreement. Any information stored on the Jetsend servers that is deemed to be unlawful or in contravention of this Agreement or legal and regulatory requirements may be deleted at any time by Jetsend without notice. Jetsend reserves the right to remove any image which contravenes this Agreement without notice to you.

12) Jetsend does not:

Represent or endorse the accuracy, or reliability or any opinion, advice or statement made through the Services. Assume liability for any harassing, offensive or obscene/sexually explicit material distributed through the Services by you or others under your account. Assume any liability for any material distributed through the Services by you or others under your account, which is distributed in violation of any third party’s copyright or other intellectual property right. Assume liability for claims concerning unsolicited email sent by you or others under your account including, as applicable, but not limited to, the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, as amended, (PIPEDA*), and the CanSpam Act*. Jetsend reserves the right at all times to disclose any information as Jetsend deems necessary to satisfy any applicable law, regulation, legal process or governmental request. Jetsend reserves the right but is not obligated to review the content of any of your messages for compliance with these Terms and other legal requirements upon receipt of a complaint. Jetsend further reserves the right to take any other action with respect to the Services that Jetsend deems necessary or appropriate, in its sole discretion, if Jetsend believes you or your information may create liability for Jetsend or others, compromise or disrupt the Services for you or other Customers, or cause Jetsend to lose (in whole or in part) the services of Jetsend’ ISPs or other suppliers.

You agree to indemnify and hold Jetsend (including its Affiliates) and its agents, business associates, resellers, licensors, and suppliers (collectively, Suppliers) harmless from any and all direct, indirect or consequential claims, losses, damages, judgments, expenses and costs (including, but not limited to, any attorney’s fees and expenses) arising out of your use of the Services, your violation of the Terms, and the delivery of any of your messages and documents using the Services, or the infringement of any trademark or copyright by you.

13) Ownership

14) Unsolicited marketing

The transmission of unsolicited emails is regulated in the United States and Canada under the the Can-Spam Act*, and may also be regulated under the laws of a number of other countries, states and provinces. Unsolicited marketing in violation of such laws through the Services is prohibited and a material violation of this Agreement.

For Jetsend Customers you agree to abide by the terms of the Jetsend Anti-Spam Policy.

15) Duty of non-disparagement

You acknowledge a duty of non-disparagement during and following the term of your agreement with Jetsend. For the purposes of this section, “disparagement” shall mean any negative statement, not demonstrably truthful, about Jetsend made in a public forum, including, without limitation, internet message boards, twitter, facebook, and in public physical interactions. For clarity, technically true statements that are misleading in a manner that places Jetsend in a disproportionately negative light shall be considered disparagement hereunder. Where this duty is breached, you shall be liable, as liquidated damages, and not as a penalty, for three months base subscription fees for an average subscription to the Jetsend application during the preceding 12 month period for each instance of a disparaging publication or statement, representing Jetsend’s reasonable expectation of lost profit due to such public disparagement.

16) Disclaimer of warranties and limitation of liability

The services are provided “as is” and there are no warranties, representations or conditions of any kind, express or implied, written or oral, arising by statute, operation of law, course of dealing, usage of trade or otherwise with respect to the services or any other product, documentation or service provided hereunder or in connection herewith. Jetsend further expressly disclaims guarantee of continued availability of the services or any implied warranty or condition of merchantability, satisfactory quality, durability or fitness for a particular purpose, title or non-infringement. No representation or other affirmation of fact including, but not limited to, marketing literature or collateral or statements regarding performance of the services by Jetsend which is not contained in this section shall be considered to be a warranty or representation, and should not be relied upon and is not binding upon Jetsend.

None of Jetsend nor any of its affiliates or suppliers shall be held responsible in any way or by any means, either directly or indirectly, for any communications or other difficulties outside of Jetsend’ or any such affiliates’ or suppliers’ control which could lead to any delay, interruption or misdirection of data delivery service to the customer’s email address any other receiving devices or third-party data storage and/or delivery services.

The aggregate liability of Jetsend, its affiliates or suppliers, whether in contract (including fundamental breach or failure of an essential purpose), tort (including negligence), misrepresentation or otherwise in respect of a single occurrence or a series of occurences shall in no circumstances exceed the amounts paid by customer to Jetsend with respect to the services giving rise to the claim. In no event shall Jetsend, its affiliates or suppliers or affiliates of any of them be liable to customer or any third party for any punitive, indirect, incidental, special or consequential damages or for any failure to realize expected savings, loss of business, loss of revenues or profits, loss of data or any other commercial or economic loss (including, but not limited to, loss of data resulting from delays, non-deliveries, wrong deliveries, service interruptions, performance or failure of the internet or Jetsend’ internet service provider, or deletion or failure to save deliveries), even if Jetsend has been advised of the possibility of such damages or they are foreseeable.

In the event applicable law does not permit such exclusions to be completely disclaimed, these exclusions shall be interpreted as necessary to give Jetsend the full benefit of any disclaimer or limitation as permitted by applicable law.

17) Termination

If you have a signed Written Agreement with Jetsend, the termination provision found in the Written Agreement applies.

Jetsend reserves the right to suspend or terminate Services if Jetsend, in its sole discretion, believes that the Services are used for a purpose that is unlawful or prohibited by these Terms or any notices.

Jetsend shall have no responsibility to notify any third party, including any third party providers of services, merchandise or information, of any suspension, restriction or termination of your account. Jetsend shall have no obligation to maintain any messages or other content in your account, or forward any unread or unsent message to you or any third party.

Any termination of your account shall not relieve you from any amounts owing or any other liability accruing under this Agreement prior to the time that such termination becomes effective.

18) Jurisdiction and governing law

You agree that these Terms shall be governed by and construed in accordance with the laws of the Province of Ontario (except its choice of law rules), and you hereby consent and attorn to the jurisdiction of such province and agree that all disputes shall be tried in the city of Toronto, Ontario. You expressly waive any right, and agree not to have any dispute under the Terms tried or otherwise determined by a jury, except where required by law.

19) Survival

Any exclusion or limitation of Jetsend’s liability specified in this Agreement shall survive the expiration or termination of this Agreement for any reason.

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